Coronavirus (Covid-19): Tenant Support


Food Assistance

Businesses and Workers

Miscellaneous Information

As we go through this challenging time, we wanted to share a list of resources with you and express our continued commitment to staying accessible and supporting your needs as best we can. Our top priority is protecting your health and the health of our staff, which requires suspending some services for the time being. As the situation continues to evolve, we will do our best to keep you updated.

If you have an urgent need to contact your Resident Services Coordinator or the Mission Housing Office, please email us at


Latest Public Health Ordinance from Mayor London Breed’s Office

Essential government services to remain open, such as transit, police, fire, and healthcare services, as well as essential stores like grocery markets, pharmacies, banks, and gas stations.

Read more here: LINK

• San Francisco Covid-19 Data and Reports

• San Francisco Department of Public HealthImportant and accurate information about:
– All health orders
– All press releases and statements
– Communicable Disease Prevention and Control COVID-19 Page
– Coronavirus (COVID-19) Facts: 中文 | Filipino | Español | Arabic | Vietnamese
– Coronavirus Frequently Asked Questions (FAQ)
– Info for SF Health Care Providers

• Mayor Breed Announces Three New Drive-Thru/Drop-In COVID-19 Testing Sites for the Public and Additional Prioritized Testing for First Responders and Health Care Workers

Mayor London N. Breed and Dr. Grant Colfax, Director of Health, today announced prioritized COVID-19 testing for critical first responders and health care workers who are essential to the City’s response to the COVID-19 pandemic, as well as three new mobile testing sites available to members of the public who have a clinician referral.

• California has launched its first statewide mental health line, which is toll-free and will be staffed daily.

The California Peer-Run Warm Line offers non-emergency emotional support and referrals to anyone in the state needing mental health help.

The line is toll-free, and it will be staffed daily for most of the day. The number is 1-855-845-7415. You can use it via telephone or instant messaging.

Mondays to Fridays: 7 a.m. to 11 p.m.
Saturdays: 7 a.m. to 3 p.m.
Sundays: 7 a.m. to 9 p.m.

• YMCA is offering FREE online virtual classes. CLICK HERE for the schedule.


• For food pantry locations CLICK HERE

• For weekly food pantry and Calfresh CLICK HERE

• Are you a student of the San Francisco Unified School District? CLICK HERE for information on FREE MEALS and changes to the class schedule.

• Senior Citizens – Special shopping hours: CLICK HERE


• Assistance & Guidance for Businesses and Workers Impacted by COVID-19

This page contains resources for San Francisco employers and employees concerning the COVID-19 outbreak. This is a rapidly evolving situation, and this page will be updated as more information is made available.

• Disaster Loan Assistance for Small Businesses

Because of the disruptions that COVID-19 has created for our small business community, the COVID-19 Small Business Resiliency Fund was created. It allows impacted small business owners to access up to $10,000 for employee salaries and rent. This program is administered in partnership with Northeast Community Federal Credit Union.

• Relief Funds For Undocumented Workers in California (Legal Aid at Work)

Provided and aggregated by Legal Aid at Work and Calle 24.

• How to File for Unemployment in California During the Coronavirus Pandemic

• Filing for Unemployment

The following information provides you general guidance as to what programs are available and what situations may be applicable to your circumstances. We encourage you to apply for the program you believe best fits your needs and the EDD will determine your eligibility for benefits.

• Unemployment Benefit Estimate Calculator 

• Solicitud de Prestaciones por Desempleo

El EDD provee una variedad de servicios de apoyo a las personas afectadas por el COVID-19 en California. Para acceder de forma más rápida y conveniente a tales servicios, le recomendamos usar nuestros servicios por internet.

• A List of Relief Funds for Undocumented Workers in California

To assist undocumented workers who have lost their jobs or income as a result of the Coronavirus outbreak, Legal Aid at Work has compiled a list of known relief funds for undocumented workers.

• Filing a Disability Claim

The fastest and easiest way to file a Disability Insurance (DI) claim is online through SDI Online.


Do not fall victim to these major scams!


The city is unfortunately not offering hotel rooms to unsheltered people and families at this time (only those who meet the city’s medically vulnerable criteria for COVID-19), but the homeless department access points are either open or operating by phone, and unsheltered people/families should contact the adult/family access points for the resources we can provide (we have a very limited number of hotel rooms we’re trying to fund with private money). Here’s the contact info for our family access point at Compass.

For Access Point support, call or email:

Megan Geary, Program Director, 415-644-0504 x2117,
Joanna Garcia, APD, x2104,
Alma Monroy, Bilingual Specialist, x2121,
Maira Flores, Bilingual Specialist, x2301,
Nora Murcia, Bilingual Specialist, x2302,


Enrollment deadline extended to April 17: families can enroll online (preferred option), by mail, or in person

Drop-off now available at 555 Franklin: In addition to extending the deadline, there is now an option to pick-up forms and drop off enrollment paperwork in the lobby at the main school district administration office at 555 Franklin Street. That option will be available each day this week from 9-5PM.

Summer Camps: San Francisco Parks and Recreation. CLICK HERE

Assisted Enrollment: there is also an option for organizations to assist with enrollment for families who have barriers to access or are experiencing particular hardships during this time. Here is a form that can be used.

For internet access assistance CLICK HERE


• For information and referral services: Dial 211

San Francisco Launches Text to 9-1-1 Service

• To receive text updates from the City on COVID-19, text COVID19SF to 888-777

Domestic Violence: Staying Safe During Covid-19. CLICK HERE

• Mayor London Breed prohibits evictions of tenants who can’t make rent due to coronavirus 

• Be counted: Make sure to fill out the Census

• San Francisco Covid-19 Data Tracker

• Information on Public Charge

• Starting March 30: New Muni Service Changes

• Message from Xfinity:

Xfinity WiFi Free For Everyone: 

Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

Pausing Our Data Plan: 

With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.

No Disconnects or Late Fees: 

We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.

Internet Essentials Free to New Customers: 

As announced yesterday, it’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.”

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