EMPLOYMENT

Case Manager, Small Sites

Job Title: Case Manager, Small Sites

Location: San Francisco

Department:  Resident Services Department

Reports To:  Associate Director of Resident Services

Job Status:  Full-time (40 hrs. per week), Non-Exempt

Compensation:  $24.04/hour to $26.44/hour, DOE; medical, dental, vision & retirement plan

Note: Vaccination against COVID-19 is a requirement of the job.  Accommodations due to disability or religious reasons will be evaluated in compliance with the law.

To Apply:  Send cover letter and resume to hr@missionhousing.org

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About Mission Housing:

Mission Housing Development Corporation is a private non-profit housing developer founded in 1971. Mission Housing develops high-quality, well-managed, affordable, sustainable communities that promote the self-sufficiency of low and moderate income families, seniors, and persons with diverse needs and offers technical assistance to service providers to help them develop affordable housing that meets the needs of special populations  with a comprehensive vision of community. We own approximately 43 affordable housing buildings serving over 3,500 families and individuals with diverse ethnic and cultural backgrounds in San Francisco’s Mission District.  In 2021, Mission Housing celebrates its 50th anniversary.

Summary:

This position will be responsible for leading the case management, engagement, outreach and support service coordination for our Small Sites portfolio, consisting of 5 buildings located across San Francisco. The units will go through a renovation process. Families will be temporary relocated and return back to their site. During the renovation period he/she will be aided by executive staff, as well as staff from the various department to ensure we are providing the best support to the families during, while they are relocated and when they return back to their sites. This process will require regular outreach. After renovation he/she will be responsible for providing trauma-informed services to the families.

Job Duties and Responsibilities:

Community Resources

  • Identify the strengths of residents for asset-building and personal development as well as their needs for supportive services
  • Coordinate community building activities such as community meetings, focus groups, one on one sessions, educational workshops, wellness programs,
  • Research, identify, and link residents with resources such as rental assistance, transportation, adult education, child care, health services, employment assistance, benefits such as SSI Medicare, Medical, Food Stamps, prescription drugs assistance, senior services, food delivery and all pertinent services that would benefit our community/residents.
  • Establish relationship, maintain and also follow up with community services providers; create new partnerships with state, local and city-wide agencies, CBOs and social service providers as well as public and private institutions
  • Work closely with Property Management staff and the Relocation Team to identify specific supportive services needs as related to lease violations and household stability
  • Compile information and eligibility requirements for neighborhood and City –wide resources
  • Organize community resources displays with information, flyers, applications and any resources information
  • Assist with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing

Essential Duties

  • Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate; conducts intakes and ensure that appropriate follow-up and/or referrals are complete and documented
  • Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations; provides activities for community building and empowerment
  • Assess barriers facing the clients and develop a case plan; creates and tracks service plans; coordinates individualized planning with clients to meet short- and long-term needs
  • Provides service linkages and support systems to ensure identified needs are met
  • Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals
  • Provides ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events, as well as ongoing support such as: assist resident gathering all documentations which would keep households in compliance with management/good standing; assist residents for annual rectification/appointments/following up on outstanding action items and/or any other issues regarding housing stability and housing reasonable accommodation;
  • Provides ongoing support to residents who need to be assisted by Eviction Defense Collaborative, Bay Area Legal Aid, Open Door Legal, Housing Rights Committee, back rent referrals and personal finance support by San Francisco Smart Money Coaching
  • Prepares and submits all necessary program documentation by Mission Housing and external agencies as required
  • Assists in and/or provides crisis intervention and follow-up (including but not limited to child abuse or adult abuse and domestic violence reporting), implements mandated reporting policies and procedures
  • Provides direct case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills; work with SFPDH to address hoarding and/or cluttering issues as well as Child Protective Services (CPS)/La Casa de las Madres for domestic violence issues
  • Prepares group and one-on-one services to residents and supports community building activities at assigned properties, provides services using harm reduction principles
  • Works with the residents to support independent living and personal and professional goals
  • Assist resident in the event of any emergency such as fires or floods (e.g., American Red Cross)
  • Provides crisis intervention, conflict resolution and de-escalation services
  • Participates in team meetings, staff meetings, department meetings, networking meetings and  organizational work groups
  • Develops and facilitates groups and community building activities
  • Provides back-up coverage for other Resident Services staff
  • Other duties as assigned

 Programs and Activities

  • Explore and provide on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for assigned sites. This may include topics such as but not limited to: health issues, financial literacy, computer training, job searching, and other life skills
  • Set up office hours at each of buildings and advertise office hours for residents to meet with and request  referrals
  • Recruit and supervise volunteers to assist with programs
  • Assist residents in building informal support networks with other residents, family members, and friends
  • Create opportunities for residents to get involved with community activities
  • Coordinate resident training for leadership roles, such as developing and implementing beneficial
  • Organize onsite community-building events
  • Exchange resources with other Resident Services staff and collaborate on programs and community­ building activities, as appropriate
  • Produce a monthly calendar of events and activities

Administration 

  • Accurately complete and submit timesheets by deadlines, reporting hours of work performed and allocating time on CAS report, weekly/monthly service reports, grant reports, activities budgets, program reporting, and any other required paperwork/reporting needed for the department
  • Submit accurate monthly reconciliations to accounting department in a timely manner
  • Conduct surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve
  • Create monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable
  • Responsible for maintaining a current and updated outlook calendar of activities at assigned sites
  • Maintain thorough resident files on all work performed, follow up and document outcomes
  • Attend appropriate internal and external meetings as assigned by supervisor or Department Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, and others.
  • Perform other duties as assigned

Work Environment:

  • The employee is occasionally required to stand, walk, drive, squat/kneel, knee bending, lift, carry, push, and pull
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • The noise level in the work environment is usually quiet to moderate; construction sites may be noisy and appropriate measures should be taken to protect hearing and health on job sites

Minimum Requirements

  • Bachelor’s degree in related field or 2 years of experience in community services coordination and social services
  • Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds
  • Experience working with and serving homeless population, diverse population, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults
  • Team Player, Enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of
  • Professional commitment to the mission of Mission Housing Development Corporation
  • Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
  • Excellent reading, writing and verbal communication skills, including the ability to facilitate meetings, and coordinate services
  • Demonstrate solid judgment, discretion, and problem-solving skills when working with families and students
  • Effectively uses Outlook, Zoom, Microsoft Office Suite, and other technology tools to  support interactions with peers, partners and
  • Offers exemplary customer service and responsiveness to residents
  • Experience with collaborating with local service providers and assisting with implementing and coordinating programs and services
  • Willing to learn, committed to improving and staying abreast of exemplary practices in the field of  social services for special needs populations
  • Case Management ethics, HIPAA, Programmatic standards of operation and client focused ideology
  • Knowledge of Federal and State benefits programs and local services in San Francisco
  • Ability to maintain confidentiality of sensitive information at most
  • Ability to follow through and complete job duties when assigned in a timely manner
  • Strong commitment to the housing movement and/or social justice work
  • Ability to develop and maintain good working relations with diverse residents and staff
  • Valid California driver’s license; must be insurable

Preferred Skills

  • Bi-lingual in Spanish and or additional languages

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
  • Ability to lift up to 50lbs
  • Must be willing to travel from various sites
  • Ability to handle a significant level of stress
  • Responsible to set up and clean up facilities utilized for events with occasional lifting, bending, pushing, pulling, standing, kneeling, and carrying

**Disclaimer:  The employer reserves the right to change or assign other duties including rotating sites if necessary.

Mission Housing Development Corporation is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please let us know if you need any special accommodations.

Mission Housing Development Corporation is a drug free work place as required by the “Drug-Free Workplace Act of 1988”

Compensation:  $24.04/hour to $26.44/hour, DOE

To Apply:  Send cover letter and resume to hr@missionhousing.org

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