EMPLOYMENT

Career Opportunities

Resident Services Coordinator

Job Title: Resident Services Coordinator

Location: San Francisco Main Office/Family and Senior Sites

Department: Resident Services

Reports To: Associate Director of Resident Services

Job Status: Full-time, (40 hrs. per week) nonexempt position

To Apply: Send resume and cover letter to hr@missionhousing.org 

 

Summary:

The Resident Services Coordinator will provide residents with referrals, assist residents in accessing community resources, and empower residents by locating and/or initiating enrichment services on and off-site.

Duties and Responsibilities:

Community Resources

Identify the strengths of residents for asset-building and personal development as well as their needs for supportive services

Research, identify, and link residents with resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance. SSI, Medicare, food stamps, and prescription drug assistance, senior services and all pertinent services that would benefit our community/residents

Establish relationship, maintain and also follow up with community service providers

Work closely with Property Management staff to identify specific supportive needs as related to lease violations and household stability. In addition with follow up and update supervisors on the outcome of any referrals provided to Resident Services Coordinator

Compile information and eligibility requirements for neighborhood and City-wide resources

Organize community resource displays with information and applications

Assist with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing

Programs and Activities –

Explore and provide on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for

assigned sites. This may include topics such as but not limited to: health issues, financial literacy, computer training, job searching, and other life skills

Set up office hours at each of buildings and advertise office hours for residents to meet with and request referrals

Recruit and supervise volunteers to assist with programs

Assist residents in building informal support networks with other residents, family members, and friends

Create opportunities for residents to get involved with community activities.

Coordinate resident training for leadership roles, such as developing and implementing beneficial programming

Organize onsite community-building events

Exchange resources with other Resident Services staff and collaborate on programs and community-building activities, as appropriate

Produce a monthly calendar of events and activities

Administration –

Accurately complete and submit timesheets by deadlines, reporting hours of work performed and allocating time on CAS report, monthly service reports, grant reports, activities budgets, program reporting, and any other required paperwork/reporting needed for the department

Submit accurate monthly reconciliations to accounting department in a timely manner

Conduct surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve

Create monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable

Responsible for maintaining a current and updated outlook calendar of activities at assigned sites

Maintain thorough resident files on all work performed, follow up and document outcomes

Attend appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, etc.

Perform other duties as assigned

Work Environment –

The employee is occasionally required to stand, walk and drive

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The noise level in the work environment is usually quiet to moderate; construction sites may be noisy and appropriate measures should be taken to protect hearing and health on job sites

Minimum Requirements –

Bachelor’s degree in related field or 2 years of experience in community services coordination and social service.

Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds.

Experience working with diverse population, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults.

Team Player, Enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents.

Professional commitment to the mission of Mission Housing Development Corporation

Possession of a valid California Driver License with clean record.

Required Skills –

Knowledge of Federal and State benefits programs and local services in the Mission District and San Francisco.

Demonstrated skills in leadership and community building.

Ability to articulate ideas clearly and professionally in both a written and oral manner.

Ability to work independently and as part of a team.

Ability to maintain confidentiality of sensitive information a must.

Ability to follow through and complete job duties when assigned in a timely manner.

Sensitivity to issues pertaining to families and youth populations.

Ability to troubleshoot and prioritize work.

Ability to remain calm and composed in stressful situations and exercise crisis de-escalation and resolution skills where appropriate.

Good analytical and problem solving skills.

Ability to work in a fast-paced environment.

Strong organizational skills.

Proficiency in MS Word, Excel, Outlook, PowerPoint, Publisher, Internet.

Preferred Skills –

Bi-lingual in Spanish and or additional languages.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to lift up to 50lbs.

Must be willing to travel from various sites.

Ability to handle a significant level of stress.

Responsible to set up and clean up facilities utilized for events with occasional lifting, bending and pushing.

To Apply: Send resume and cover letter to hr@missionhousing.org 

**Disclaimer: The employer reserves the right to change or assign other duties including rotating sites if necessary.

Mission Housing Development Corporation is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities. Please let us know if you need any special accommodations.

Mission Housing Development Corporation is a drug free work place as required by the “Drug-Free Workplace Act of 1988”

Print Friendly, PDF & Email